For general assistance, problems, etc., please submit an e-mail to our tech service account @ support@hometowncable.net

Here you can find help with setting up mail accounts and general troubleshooting ideas.

Email

• Having trouble sending email
• Managing spam email
• Setting up an email account in Outlook Express (html) (pdf)
• Setting up an email account in Outlook 2003 (html) (pdf)
• Setting up an email account in Windows Mail (Vista) (html) (pdf)
• Setting up an email account in Windows Live Mail (Windows 7) (html) (pdf)
• Instructions to change email account password (html) (pdf)

Internet

• Instructions to set up a Linksys Router (Static IP) (html) (pdf)
• Instructions to enter IP information on Windows XP (html) (pdf)
• Instructions to enter IP information on Windows Vista (html) (pdf)
• Instructions to enter IP information on Windows 7 (html) (pdf)

Remote Control Guides

• Amino Remote Control Guide
• ADB Remote Control Guide

Instructions

• Voice Mail Instructions

Helpful Programs

Internet Browsers
	Internet Explorer 7 Beta 2 is a major step forward in ease of use and security. Explore the tabs to learn more. Introducing Internet Explorer 7 Beta 2 — check it out and download it today.
	The award-winning, free Web browser is better than ever. Browse the Web with confidence - Firefox protects you from viruses, spyware and pop-ups. Enjoy improvements to performance, ease of use and privacy. It's easy to import your favorites and settings and get started. Download Firefox now and get the most out of the Web.

Helpful Virus Information and Removal Tools
	Symantec's Security Response: Security Response provides your enterprise with world-class analysis and protection from viruses, blended threats, security risks and vulnerabilities.
	Download the latest virus removal tools from McAfee Security. These tools automatically perform virus detection and removal tasks for specific viruses. If your system is infected, the tools will remove the virus and repair any damage.
	AVG Anti-Virus Free Edition is the most popular free solution available at no cost to home users and provides the high level of detection capability that millions of users around the world trust to protect their computers.

Spyware and Adware Removal Tools
	Ad-Aware Personal provides advanced protection from known data-mining, aggressive advertising, Trojans, dialers, malware, browser hijackers, and tracking components. This software is downloadable free of charge.
	Spybot - Search & Destroy can detect and remove spyware of different kinds from your computer. Spyware is a relatively new kind of threat that common anti-virus applications do not yet cover. If you see new toolbars in your Internet Explorer that you didn't intentionally install, if your browser crashes, or if you browser start page has changed without your knowing, you most probably have spyware. But even if you don't see anything, you may be infected, because more and more spyware is emerging that is silently tracking your surfing behaviour to create a marketing profile of you that will be sold to advertisement companies. Spybot-S&D is free, so there's no harm in trying to see if something snooped into your computer, too :)

Helpful Tools and Utilities
	The most popular compression utility for Windows, with more than 160 million downloads. Save storage space, dramatically reduce e-mail transmission time, and efficiently archive documents. Easy-to-use and powerful user interface: the intuitive WinZip Wizard for first-time users and the award-winning WinZip Classic interface for power users
	Ipswitch WS_FTP Home lets you update your Web site, share pictures with friends and family, easily download large MP3 files or other files with a single click. You can affordably, easily and securely transfer files between your home computer and the Internet.
	Java Platform, Standard Edition (Java SE, formerly known as J2SE) offers a complete environment for application development and deployment on desktops and servers. Java SE is also at home in today's demanding Embedded and Real-Time environments. Java SE includes classes that support the development of Java Web Services and provides the foundation for Java Platform, Enterprise Edition (Java EE).
	The Flash Platform delivers the most effective experiences for rich content, applications and communications across browsers, operating systems, and devices.
	The QuickTime family of digital media creation, delivery and playback software lets you deliver live or pre-recorded video and audio to an audience of any size. When combined with QuickTime Player and QuickTime Pro, these applications work together to provide the industry’s first end-to-end, standards-based digital media delivery system.
	Shockwave Player is the web standard for powerful multimedia playback. The Shockwave Player allows you to view interactive web content like games, business presentations, entertainment, and advertisements from your web browser.
	Upgrade today by downloading free Adobe Reader 7.0 software to view, print, and search Adobe PDF files. Whether you use it at home or in your business, on your computer or on a mobile device, upgrading to Adobe Reader 7.0 helps you work faster and better.
Microsoft Updates	Now you can get updates for Windows, Office and other Microsoft applications all in one place. Microsoft Update is a new service that brings you all the features and benefits of Windows Update plus downloads for other Microsoft applications including Office.
Microsoft Downloads	Download all sorts of Microsoft products such as Windows Media Player. A great place to look for new updates to your favorite software.